Tufts Office Supplies, San Jose

	"I am well versed in basic computer maintenance, but there is no way I could have the systems, firewall, and software in place without the help of Welch Business Systems... There are just some things I do not have time for... Thank goodness I found the guys at Welch." John Tufts IS Manager Tufts Office Supplies

Tufts Office Supply Inc. is one of the largest independent office supply company in the Bay Area. Tufts has been in business since 1975, earning customer loyalty through their expertise and high level of customer service.

While experts in the office supply field, Tufts needed a technology partner to help make technology work better for their business. The web site, the internet connection, company e-mail…nothing was working just right.

The partnership between Tufts and Welch Business Systems started in 1999. The first project was the corporate web site. The web site had been off-line for an unacceptable period of time and the supplier that Tufts was working with was simply not returning phone calls. Almost immediately, Welch Business Systems had the web site up and operational (and getting orders).

After this initial success, Tufts and Welch developed a technology plan that identified where data technology could contribute to the Tufts bottom line and estimated the cost of each plan increment. A fast internet connection was implemented, with appropriate security configured to keep hackers out. New network servers were implemented with redundant features to keep business services fully operational, even in the event of hardware failure. Tufts implemented some Customer Relationship Management (CRM) suggested by WBS.

Today, Welch Business Systems continues to act as the primary technology partner at Tufts, proactively supporting the computer network and infrastructure.